Refund policy
Returns and Refunds
Last updated: 19 July 2026
Contact
Return address
After contacting us for routing instructions, physical returns should be sent to:
Albania Global
Borgweg 9
9804 RP Noordhorn
The Netherlands
Please contact us before sending an item back so we can identify the order and provide the correct return route. Do not send customer returns directly to Printify or to an address printed on a shipping label unless Albania Global has explicitly instructed you to do so. Contacting us first helps prevent delay but does not limit a mandatory right of withdrawal or another statutory right.
EU right of withdrawal
For standard, non-personalized goods sold to EU consumers, you may withdraw without giving a reason by notifying us at info@albaniaglobal.com within 14 days after delivery. An unambiguous statement is sufficient; you may use the model form below but are not required to do so. We will acknowledge the request and provide routing instructions. Approval is not a condition for exercising a mandatory withdrawal right.
Send the goods back within 14 days after notifying us. Physical returns should be sent to the return address above unless we provide a different valid return route. The customer pays the direct return-shipping cost unless Albania Global has agreed otherwise or applicable law requires otherwise.
The item should be unworn, unused and in its original condition. Proof of purchase is required. Where permitted by law, we may reduce a refund if handling beyond what is necessary to inspect the item has reduced its value.
Damaged, misprinted, defective or incorrect items
Please inspect your order on arrival. If an item is damaged, misprinted, defective or incorrect, email your order number and clear photos to info@albaniaglobal.com within 30 days of delivery. After review, we will arrange a replacement or refund for an eligible claim. These items normally do not need to be physically returned.
This 30-day reporting route does not limit longer mandatory rights. EU consumers also have the applicable statutory guarantee for goods that are faulty or not as advertised.
Exceptions
Goods made to the customer’s specifications or clearly personalized may be excluded from the 14-day withdrawal right where applicable law permits. A standard item is not automatically excluded merely because it is produced after the order is placed. This does not affect rights relating to faulty, damaged, non-conforming or incorrectly supplied goods. Gift cards cannot be returned except where required by law.
Exchanges
The fastest way to obtain a different size or product is to request a return and, after the return route is confirmed, place a new order. For a change-of-mind return or a customer-selected wrong size, the customer pays the direct return-shipping cost unless we confirm otherwise or applicable law requires otherwise.
Refunds after EU withdrawal
For a valid EU withdrawal, we reimburse payments received, including the cost of the least expensive standard delivery option offered, within 14 days after being informed of the withdrawal. We may withhold reimbursement until the goods are returned or the customer supplies evidence of return. Reimbursement uses the original payment method unless expressly agreed otherwise and carries no fee from Albania Global. Bank or payment-provider processing times may apply after we issue the refund.
Other approved refunds
For another approved return or claim, we will confirm the remedy and timing in writing. Email info@albaniaglobal.com if a refund we confirmed has not appeared after the processing period stated in our confirmation.
Model withdrawal form for EU consumers
Use of this form is optional. Email it to info@albaniaglobal.com or send an equivalent unambiguous statement.
To: Albania Global, Borgweg 9, 9804 RP Noordhorn, The Netherlands — info@albaniaglobal.com
I/We hereby give notice that I/We withdraw from the contract for the sale of the following goods:
- Order number and goods:
- Ordered on / received on:
- Name of consumer(s):
- Address of consumer(s):
- Date:
- Signature (only if submitted on paper):